Vacancy
Customer Service Representative (Dutch & German)
As part of eHealth Ventures Group (EHVG), we at eMedvertise are working on e-commerce platforms that give people more control over their well-being. Currently via our existing platforms Dokteronline, SeeMe-NoPause and Breinfijn.
Features of our
innovative eHealth Platforms.
As part of eHealth Ventures Group (EHVG), we work in a market that never stands still. We make a difference with a culture that focuses on ownership, sharpness and collaboration. We have people who take responsibility, deliver quality and want to get better every day.
Doctoronline
Provides easy access to advice, doctors and treatments. Since 2004, we've helped more than 250,000 people with simple care needs — always discreet, safe and reliable.
Breinfijn
Helps people find peace and balance with evidence-based online programs for stress, anxiety, panic, worry and fatigue. The team of psychologists and therapists combines neuropsychology, physiology and practical experience.
Seeme-NoPause
Focuses specifically on menopausal women and offers support, information and solutions to better understand and address this phase of life. This is how we help women take control of their health
Our
ambition.
EHVG — and therefore also eMedvertise — is growing rapidly in a market full of innovation and change. Thinking faster, building smarter and executing better is essential. Innovation is not a luxury, but a prerequisite. To achieve our growth ambitions, we are looking for people with drive, curiosity and an entrepreneurial mentality. Colleagues who like it when the bar is set high, who get energy from improving and who want to contribute to future-proof digital care.
Are you a passionate Customer Service Agent who wants to make an impact on the future of e-health?
Do you accept the challenge?
Your
tasks.
As a Customer Service Employee, you are the first point of contact for our customers and for our partner pharmacies. You play an important role in creating a positive customer experience on our online platforms. With your friendliness, clarity and focus on solutions, you ensure that customers feel heard and that partner pharmacies always receive the right information.
Your activities include:
- Answering customer questions via phone, email and chat.
- Forwarding customer questions or complaints to our partner pharmacies.
- Handle complaints in a friendly and solution-oriented manner.
- Proactively inform customers about orders, delivery times and our services.
- Supporting internal activities, such as order monitoring, quality control and onboarding new colleagues.
Your
profile.
- You speak and write Dutch and German fluently
- You have experience in a customer service or call center environment
- You have strong communication skills and a good sense of empathy
- You are excellent at multitasking and stay calm in stressful situations
- You are solution-oriented, think in terms of possibilities and take initiative
- You have experience with computer systems and various software programs
- You work accurately, independently and are well organized
- You are available for 32 hours a week, with working hours Monday to Friday from 05:00 — 13:30
What we
offer.
- An attractive salary with excellent fringe benefits, including:
- Vacation pay
- A 13th month
- Pension plan
- Performance bonus
- Travel expenses reimbursement
- 200% compensation for hours worked between 05:00 and 07:00
- Work hard + relax, plenty of vacation days to recharge.
- A personal budget per year to further develop yourself.
- Access to a mental help platform with tips & tricks and the possibility to schedule a consultation with a psychologist.
- A company laptop.
- Fresh fruit every week, delicious coffee and always something tasty in the fridge
- Regular fun outings, drinks and team moments..
- Working in a close-knit and enthusiastic team, with plenty of room for personal growth and personal initiative.
